IBM’s artificially intelligent computer system, which goes by the name of Watson, has been making waves across numerous fields since it first gained international attention by beating the odds on Jeopardy! back in 2011. The potential for this kind of technology in everything from enterprise to medicine is virtually limitless.
This potential is why the United States Department of Veterans Affairs is turning to IBM to help them address the issues that have plagued the department for the past couple of years. From underreporting veteran complaints to slow response times, things have been so bad for the VA that the head of the department, Eric Shineski, eventually resigned.